BIGBAT Privacy Policy

1.3. By using our website, you consent to BIGBAT (and any affiliated companies) processing your Personal Information as outlined in this Privacy Policy, including for the purposes detailed in paragraph 5 below. If you choose not to provide your Personal Information based on the terms outlined in this Privacy Policy, refrain from entering the relevant information on the website forms, or otherwise disclosing your Personal Information to us. However, please note that failure to provide your Personal Information may limit our ability to assist with your inquiries.

1.4. Capitalized terms are defined within this Privacy Policy.

2. COLLECTED INFORMATION

2.1. In the course of operating the Website, we gather your Personal Information when you register with BIGBAT. “Personal Information” refers to any data through which you can be personally identified, such as your name, email address, residential or business address, and phone number. For a comprehensive list of personal data collected, please refer to paragraph 5.

2.2. We gather Personal Information that you furnish to us, which includes details provided when expressing interest and information exchanged during communications with us. Furthermore, we collect data regarding your usage of the website. Additionally, we gather any other information essential for processing your Personal Information for the purposes delineated in this Privacy Policy.

3. INFORMATION COLLECTED THROUGH COOKIES AND SIMILAR TECHNOLOGIES

3.1 We collect information through “Cookies” and other similar technologies (e.g. pixel tags or links). This helps us to remember you when you visit the Website, and to improve your experience. 

3.2 We also use information collected through “Cookies” and other similar technologies to detect any abuse of our Website and Services, and to help verify your age upon entry of the site.

3.3 To find out more about “Cookies” and similar technologies, please see paragraph 13 of this Privacy Policy. More information about the purposes of the “Cookies” and what is collected and how we use the data can be found in paragraph 13.5.

4. INFORMATION COLLECTED FROM THIRD PARTIES

4.1 BIGBAT does not collect information from any third-party service providers.

5. HOW PLAYERS’ PERSONAL INFORMATION IS USED BY BIGBAT

5.1. Under data protection laws, we only process your Personal Information when we have a lawful basis to do so. Regarding your Personal Information, these bases are as follows:

• Player Enquiry Form: If you have a complaint (related to account, gameplay, or withdrawal issues) or wish to self-exclude, we collect your full name, full address, contact number, and email address.
• Sales Enquiry Form: For initiating a commercial agreement with BIGBAT, we collect your full name, country of origin, email address, and contact phone number.
• Careers Page: When you submit your CV for an open position with BIGBAT, we collect information such as your full name, contact number, email address, education, and work experience.
• Reporting Security Issues: Information provided to our security team regarding technical issues, including your email address, name, and contact details, as well as optional details such as phone number or address.
• Marketing/Merchandise Provision (Business Partners Only): Your email address for general correspondence and marketing/news updates, and your name, address, and contact number for the provision of merchandise or corporate gifts.

6. DISCLOSURE OF PLAYERS’ PERSONAL INFORMATION

6.1. For the purposes outlined above, we may disclose your Personal Information to the following recipients:

• Any company within our Group, including its employees and subcontractors, who assist BIGBAT in fulfilling the stated purposes or have a legitimate need for such information.
• Third parties assisting BIGBAT in fulfilling the stated purposes, such as Human Resources, Commercial, Compliance, or Information Security teams.
• Third parties assisting BIGBAT in verifying the accuracy of your Personal Information, including financial institutions and credit reference agencies (with a record of the search retained by such third party), if required for Self-Exclusion requests.
• Third parties assisting BIGBAT in monitoring website use, including fraud detection and prevention.
• Operators when supporting Self-Exclusion requests or handling complaints.
• Contractors or advisers auditing our business processes or requiring access to such information for advising BIGBAT.
• Law enforcement bodies with a reasonable need to access your Personal Information.
• Regulatory bodies or authorized entities (e.g., sporting bodies or law enforcement agencies) with a reasonable requirement to access your Personal Information.
• Potential purchasers of our business or investors in it or in any company within our Group (including in the event of insolvency).

6.2. If you wish to cease the processing of your Personal Information for the above purposes (as stated in paragraph 5), please contact us, and we will take appropriate steps to do so, unless regulatory requirements dictate otherwise. Please reach out to contact@bigbat888.com.

7. ADVERTISING PREFERENCES

7.1. BIGBAT and any company within the BIGBAT Group will refrain from sending unsolicited information about third-party products or services.

7.2. During the account registration process (applicable to business partners only), you will have the option to indicate whether you wish to receive information about BIGBAT offers and promotions.

7.3. Upon setting up your account by BIGBAT (for business partners only), it is assumed that you desire to stay informed about BIGBAT promotions and services. Should you wish to discontinue receiving such updates, you will have the opportunity to notify us accordingly. You can adjust your marketing preferences at any time by clicking the “unsubscribe” link in an email and following the provided instructions or by contacting contact@bigbat888.com.

8. TRANSFER OF PLAYERS’ PERSONAL INFORMATION OUTSIDE OF THE EUROPEAN ECONOMIC AREA (EEA)

Your Personal Information may be transferred outside of the European Economic Area, to both us and other entities within our Group. This encompasses various locations, including but not limited to Ukraine, Isle of Man, Guernsey, and the Philippines. Please refer to Paragraph 5 for a comprehensive list of all geographic locations associated with the relevant purposes. When transferring your Personal Information outside the EEA, we ensure compliance with applicable data protection laws. Transfers are conducted using safeguards such as binding corporate rules, standard contractual clauses, or transferring only to jurisdictions recognized as providing an adequate level of data protection. These measures include transferring to jurisdictions recognized by the European Commission as providing adequate protection for the rights and freedoms of data subjects, as well as adhering to standard contractual clauses in accordance with European Commission decisions on transferring personal data.

9. UPDATING YOUR PERSONAL INFORMATION

You can request updates or deletions of your Personal Information at any time by contacting us through the relevant contact page or emailing contact@bigbat888.com.

10. PLAYERS’ RIGHTS

10.1. You have several rights regarding your Personal Information:

• You can request access to the Personal Information we hold about you.
• You have the right to receive certain Personal Information in a machine-readable format.
• You can object to processing of your Personal Information where it is based on our legitimate interests, except where we have other lawful bases or compelling grounds to continue processing.
• You can request correction of inaccurate Personal Information.
• You have the right to request erasure of your Personal Information where it is no longer necessary, where you withdraw consent, where you object to processing, where it’s unlawfully processed, or where erasure is required by law.
• You can request an explanation of any automated decision-making about you.
• You have the right to complain to the Information Commissioner’s Office regarding Data Protection issues.
• You can withdraw consent for processing your Personal Information where consent is the sole lawful basis.
• You can object to direct marketing and profiling for direct marketing purposes.

10.2. If you’re unsure about your rights or concerned about how your Personal Information is processed, contact your national data protection regulator.

10.3. To exercise your rights, contact us as described below. While we’ll try to accommodate your requests, they’re not absolute rights, and we may need to refuse or partially comply.

10.4. We may require proof of identification for your requests and may ask for clarification. We aim to respond within one month, but reserve the right not to respond to repeated or unreasonable requests.

11. RETENTION OF PLAYERS’ PERSONAL INFORMATION

11.1. We retain your Personal Information for a minimum period of [X years] as required for legal and business purposes. After this period, your Personal Information will be securely deleted unless a longer retention period is mandated by law. Refer to paragraph 5 for specific retention periods. If your Personal Information is no longer needed, we will delete it as outlined in section 5.2. If you request to be self-excluded from our Services, we’ll retain this information for up to 6 years from the request date before deletion.

12. CONTACTING BIGBAT

12.1. If you ever feel that we have not followed this Privacy Policy correctly, please don’t hesitate to reach out to our privacy team at contact@bigbat888.com. Alternatively, you can log in to BIGBAT and find Customer Support or Contact us to connect with us regarding your request.

13. USAGE OF COOKIES

13.1. We may gather anonymous data regarding your interaction with the Website through the use of “cookies,” pixel tags, and similar technologies. A “cookie” is a small text file that gets stored on your device when you access the Website, enabling us to recognize your return visits. These cookies are utilized for the proper functioning of the website. They are either set by us or by third-party service providers and fall into the following categories:

1. Strictly Necessary: These cookies are essential for the operation of our Website and enable you to access secure areas and essential features, such as user authentication. Without these cookies, some parts of our Website may not function properly. Disabling these cookies may prevent you from accessing certain parts of the Website or utilizing its security features fully. Some are “session cookies,” which expire at the end of your browsing session, while others are “persistent cookies,” which remain on your device for a set period. Refer to section 13.5 for the retention periods of each cookie.

13.2. While most browsers have cookies enabled by default, you can modify your cookie settings in the ‘options’ or ‘preferences’ menu of your internet browser. You have the option to block cookies from any website by activating the appropriate setting in your browser, although this may limit your access to certain features on our Website. You can also use your browser settings to delete cookies. For detailed instructions on disabling cookies, please visit www.allaboutcookies.org.

13.3. As part of the Website’s operation, it automatically logs internet IP addresses. However, we do not log the email addresses of Website visitors.

13.4. Although the Website may contain links to third-party websites, we are not responsible for the privacy practices or content of such websites.

14. DISCLAIMER

14.1. Please note that while BIGBAT Casino provides links to third-party platforms for informational purposes, we are not responsible for the privacy practices, content, or actions of such external sites. Users are encouraged to review the privacy policies of any linked websites before sharing their Personal Information.
14.2. Users accessing this Website are solely responsible for ensuring compliance with local laws and regulations regarding the use of online gaming services and for providing accurate information when interacting with our platform.